Job Summary
The Supervisor is responsible for overseeing daily operations, ensuring efficient workflow, maintaining high standards of quality and productivity, and fostering teamwork among employees. They play a key role in problem-solving, performance management, and operational efficiency while ensuring adherence to company policies and procedures.
Key Responsibilities
1. Safety & Compliance
• Ensure all safety and hygiene regulations are followed as per local laws and
company policies.
• Conduct routine inspections of play equipment and report any damages or hazards.
• Train staff on emergency procedures and first-aid protocols.
2. Staff Supervision & Performance Management
• Assign tasks and monitor staff performance, ensuring all employees follow safety
guidelines.
• Conduct regular team meetings and training sessions to enhance service quality.
• Address employee concerns and maintain a positive team environment.
3. Customer Service & Experience
• Ensure all visitors receive a warm welcome and excellent customer service.
• Address customer inquiries, feedback, and complaints professionally and
efficiently.
• Organize events and activities to enhance the customer experience.
4. Cleanliness & Hygiene
• Maintain high hygiene standards in play areas, restrooms, and common spaces.
• Implement cleaning schedules and ensure proper sanitization of play equipment.
5. Conflict Resolution & Problem-Solving
• Handle disputes or conflicts among children, parents, or staff effectively.
• Mediate any concerns between employees and escalate issues if necessary.
6. Operational Efficiency & Time Management
• Ensure smooth operations, including staff rotations and activity scheduling.
• Monitor inventory for play area supplies and coordinate with vendors when needed.
• Oversee cash handling and daily reports, if applicable.
7. Event Planning & Engagement
• Plan and execute birthday parties, themed events, and special activities for
children.
• Work with the marketing team to promote events and activities.
8. Maintenance
• Conduct routine maintenance of play equipment and facilities.
• Ensure compliance with safety regulations.
• Respond to repair requests and fix issues promptly.
• Maintain maintenance records and schedules.
• Work with vendors for major repairs and equipment upgrades.
9. HR & Administration.
• Handle onboarding, and training.
• Manage payroll processing.
• Maintain employee records and ensure compliance with Oman Labor Law.
• Address employee grievances and workplace issues.
• Manage office facilities and supplies.
• Oversee procurement and vendor management.
• Maintain administrative records and documentation.
• Support internal departments with administrative needs.
• Ensure compliance with company policies and regulations
10. Manage budgets, inventory, and procurement processes:
· Monitor financial performance.
· control operational costs.
· Oversee purchasing and stock levels.