• Ensure adherence to healthcare regulations, MOH licensing, and safety standards.

• Conduct regular audits and inspections across departments.

• Maintain up-to-date SOPs for all operations.

• Collaborate with the marketing and social media team to plan and implement patient acquisition and retention strategies.

• Support campaigns, open days, and promotional events for each department.

• Identify growth opportunities and operational improvements.

• Oversee clinic management software, booking systems, and patient databases.

• Ensure staff are trained on using digital systems effectively.

• Monitor KPIs and generate regular performance and activity reports.

The Operations Manager is responsible for overseeing the day-to-day administrative and operational functions of a Medical Complex in Sohar. This role requires strong leadership, organizational, and communication skills to ensure smooth coordination between all departments, including Dermatology, Laser Hair Removal, Dental, Physiotherapy, Skin Care, and Dietitian. The goal is to enhance patient satisfaction, ensure compliance with healthcare regulations, streamline workflows, and support the center’s overall growth strategy.