Business Intelligence
Data Analysis
Strategic Planning
Data Visualization (Power BI / Tableau / similar tools)
KPI Development
Team Leadership & Mentoring
Predictive Analytics
Data Governance
Stakeholder Management
SQL / Data Querying
Project Management
Problem Solving
Market Research & Competitive Analysis
Reporting & Dashboarding
Decision Support Systems (DSS)

1. JOB HOLDER & JOB DETAILS:

Position Title: Business Intelligence Manager
Reports to:      VP – Strategy Affairs
Department:   Strategy Affairs Department
Section:           Business Analysis

2. PURPOSE OF THE JOB:

Support the client (a leading Port and Freezone operator) management by leading the Business Analysis unit, which is responsible for sourcing and analysing business trends, statistics, and developments for decision-making.

3. JOB DIMENSIONS:

Revenues/ Budget: 50-100 K OMR

4. KEY ACCOUNTABILITIES: Business Intelligence & Analysis:

• Assist the head of the department in setting up the department policies, procedures, plans, and budgets and any other activities related to the management of the department.

• Oversee all aspects of data analysis, including data mining, trend analysis, and predictive modeling, to extract actionable insights.

• Manage key aspects of the data management system. This includes being responsible for developing or operating key elements of the system.

• Manage a team of BI analysts, providing guidance, mentorship, and ensuring their professional development.

• Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals.

• Set up the key performance indicators of the unit, and the resource allocations and build up the capabilities required to deliver the expected outcomes.

• Develop the methodologies, quality standards, and reporting techniques, and data governance related to data and business analysis.

• Elicit complex business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.

• Develop constructive working relationships internally and externally to obtain critical information, share knowledge, and improve the overall business intelligence of the client (a leading Port and Freezone operator).

• Feed the management with relevant information based on reliable diagnosis and analysis that can guide the decision-making process.

• Actively engage in the business and strategic planning processes where competitive analysis, data forecasting, market trends, and opportunities are key inputs to prepare the plans.

PEOPLE MANAGEMENT

• Manage the effective achievement of assigned objectives through the leadership of the strategy implementation section by setting individual objectives, recruiting qualified staff, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal – in order to maximize subordinate and departmental performance.

• Lead the talent development initiatives for the assigned section, collaborating with functional experts and thereby ensuring the availability of talent to fit business requirements.

BUDGETS AND PLANS

• Manage the preparation and recommend the sectional budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.

POLICIES, SYSTEMS, PROCESSES & PROCEDURES

• Manage and ensure the implementation of strategy implementation department policies, procedures, and controls covering all areas of assigned sectional activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.

STAKEHOLDER MANAGEMENT

• To manage all related stakeholder liaison activities with a range of interested parties including the client (a leading Port and Freezone operator) departments, strategic agencies, third-sector partners, government bodies, and relevant stakeholder groups.

• To develop and implement stakeholder engagement strategies, policies, and procedures and ensure that stakeholder profiles (interests and expectations) are analyzed and maintained throughout the delivery of a program/project.

CONTINUOUS IMPROVEMENT

• Lead the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices taking into account global best standards, productivity improvement, and cost reduction.

QUALITY, HEALTH, SAFETY, & ENVIRONMENT

• Manage and ensure compliance to all relevant quality, health, safety, and environmental management policies, procedures, and controls across the assigned section to guarantee employee safety, legislative compliance, delivery of high-quality products/services, and a responsible environmental attitude.

MANAGEMENT REPORTS

• Ensure that all sectional reports are prepared timely and accurately and meet the client’s (a leading Port and Freezone operator) Group requirements, policies, and standards.

• Review internal and external reports and studies on the field of trade facilitation, economic competitiveness, and business risks, and provide advice when required to the head of the department and the corporate management.

5. COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal – All departments
External – Customers, Peers in the business community, Port and Freezone, Data sourcing partners

6. FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY:

• Function within the framework and boundaries of the client’s policies as well as overall organizational and governance frameworks.

• Accountable for strategy implementation tasks and activities within the boundaries decided by the overall strategic plan and approved budgets.

• Authorised to make decisions as per the approved authorization matrix.

7. QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:

Minimum Qualification
Bachelor’s degree in economics, business management, technologies, related engineering disciplines, or related equivalent studies

MINIMUM EXPERIENCE & KNOWLEDGE & SKILLS

• 8 years of experience in a similar function with at least 3 years in positions of progressively increasing leadership responsibilities in the region.

• Analytical, strategic thinking, and presentation skills.

• Highly effective communication skills.

• Manages Complexity with Strategic Mindset

• Cultivates Innovation

• Project management skills.

• Problem-solving skills and self-dependency in resolving issues.

• Proven experience in conducting in-depth research and developing reports and business cases outlining insights, opportunities, and risks.